The OneAI Agent Platform

One platform under every agent we deploy: connectors to your channels and systems, a rules layer that decides what the agent may do alone, and an audit log of everything it does.

How it works

Discover → Design → Deploy → Improve

We start with one process, prove it on real traffic, then expand. Every step has a written output you sign off.

Discover

Half-day workshop with the people doing the work. We map the messages, the systems touched, the rules and the exceptions.

Output: one-page agent spec

Design

We write down what the agent may do alone, what needs approval, and when it hands off — plus the tone and language rules.

Output: signed-off rules & hand-off matrix

Deploy

Connect channels and systems, replay historical conversations as tests, release to a small slice of traffic, then widen.

Output: live agent + test report

Improve

Hand-offs and corrections feed back into the agent. Monthly review of volume handled, hand-off rate and misses.

Output: monthly performance report

Channels & integrations

Talks where your customers are, acts where your data is

An agent that can only chat is a chatbot. Ours look things up and change things — through APIs, with permissions.

Messaging channels

WhatsApp Business API (official), Telegram, Facebook Messenger, Instagram DM, web chat widget, email, SMS. Voice on request.

CRM & sales

HubSpot, Salesforce, Zoho, Pipedrive; Google and Microsoft calendars; lead sources from Meta ads and marketplaces.

E-commerce & orders

Shopify, WooCommerce, Magento, marketplace order feeds, POS systems, courier tracking APIs.

Accounting & ERP

Xero, SQL Account, AutoCount, QuickBooks, SAP Business One, Odoo; bank feeds; Malaysian e-invoicing where applicable.

Documents & knowledge

Google Drive, SharePoint / OneDrive, Notion, Confluence, network folders; PDF, Office and scanned documents with OCR.

Anything with an API

REST, GraphQL, webhooks, SQL databases, SFTP drops, even legacy systems via scheduled exports. If your data has a door, we can knock.

Security & compliance

Guardrails first. An agent that can act needs limits that are written down.

Every deployment starts from a rules document your team signs. The platform enforces it: what data the agent can read, what it can change, what needs approval, and what it must never do.

  • Human-in-the-loop by design — approval steps and hand-off rules are configuration, not a feature request
  • Full audit log — every message, lookup and action is recorded with timestamp and reasoning
  • Least-privilege access — agents use scoped API credentials; they never hold your master passwords
  • PDPA-aware handling — data minimisation, retention rules and deletion on request built into the workflow
  • Deployment options — shared cloud, dedicated Malaysia-hosted environment, or on-premise for regulated sectors
  • Model choice — we select and can switch the underlying AI models per use case; your data is not used to train public models
Languages

Trilingual is the baseline, not an add-on

Malaysian customers switch languages mid-sentence. Agents that can't follow lose the conversation — and the customer.

English

Business and casual registers, including Malaysian English usage. Formal tone for finance and legal contexts.

Bahasa Malaysia

Standard BM for official communication; conversational BM and common mixed usage for customer chat.

中文 · Chinese

Simplified and Traditional; reads and replies to mixed Chinese–English messages common in local trade.

Code-switching within a single conversation is handled natively. Additional languages (Tamil, Thai, Bahasa Indonesia, Vietnamese) available for regional deployments.

Engagement models

Start with one agent. Scale when it's earning its keep.

Pricing is per agent per month plus a one-time implementation fee, sized to the process. We'll quote after a scoping call — no surprises.

Pilot

One agent · one process · 8 weeks
  • Discovery workshop and agent spec
  • Build, test and staged release
  • Up to 2 channel and 2 system connectors
  • Weekly check-in during pilot
  • Go / no-go report with measured results
Scope a pilot

Business

Multiple agents · ongoing operation
  • Everything in Pilot, per agent
  • Shared or dedicated Malaysia-hosted environment
  • Unlimited connectors within scope
  • Monthly performance report and review
  • Named account manager, business-hours support
Talk to us

Enterprise

Regulated sectors · custom terms
  • On-premise or private cloud deployment
  • Custom security review and DPA
  • SLA-backed support
  • Custom agent development programme
  • Training for your internal team
Request a proposal

See the platform running on one of your processes

Bring a real example — the messages, the system it touches. We'll show you the agent handling it.

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