AI Agent Solutions
Each agent is scoped to one business process, connected to your systems, and given explicit rules for what it may do alone and when a person takes over.
Answer the 80% of questions that already have an answer in your systems
Order status, delivery windows, booking changes, opening hours, warranty terms, account balances. The agent looks it up, replies in the customer's language, and only escalates when a rule says so.
- Channels
- WhatsApp Business API, web chat, Telegram, email, Facebook Messenger
- Connects to
- Order management, booking systems, CRM, helpdesk, knowledge base
- Hands off when
- Refund above threshold · complaint sentiment · identity check required · anything outside scope
- You get
- Full transcript log, resolution tagging, weekly quality review, monthly report
Reply in two minutes, qualify in five, book the meeting before the lead goes cold
Enquiries from your website, ads, marketplaces and WhatsApp land in one queue. The agent responds immediately, asks your qualifying questions, checks availability and books the call — then keeps following up on the cadence you set until a human takes over.
- Channels
- WhatsApp, web forms, Facebook/Instagram lead ads, marketplace chat, email
- Connects to
- CRM (HubSpot, Salesforce, Zoho or yours), calendars, product catalogue, pricing rules
- Hands off when
- Lead is qualified · custom pricing requested · enterprise account detected · lead asks for a person
- You get
- Every lead in the CRM with a summary, qualification score and next step already set
The work between systems that no one wants to do by hand
Re-keying orders from WhatsApp into the ERP. Chasing suppliers for ETAs. Reconciling three spreadsheets every Friday. Updating delivery statuses. The agent reads, decides against your rules, acts in the system, and logs what it did.
- Typical tasks
- Order entry, PO follow-up, inventory queries, status updates, data reconciliation, scheduling
- Connects to
- ERP / accounting, WMS, spreadsheets, email, internal chat, supplier portals
- Hands off when
- Value above approval limit · data conflict it can't resolve · new supplier or SKU · rule ambiguity
- You get
- An action log for every change, exceptions routed to the right person, hours back every week
Your SOPs, contracts and product sheets — searchable, answerable, citable
Staff ask questions in plain language and get answers with the source paragraph attached. New joiners onboard faster. The same agent drafts quotations, letters and reports from your templates and the documents it has read — for a human to review and send.
- Reads
- PDF, Word, Excel, scanned documents (OCR), SharePoint / Google Drive, internal wikis
- Languages
- English, Bahasa Malaysia, Chinese — ask in one, source in another
- Guardrails
- Answers only from your documents · every answer cites its source · access follows your existing permissions
- You get
- Fewer interruptions for senior staff, consistent answers, drafts that start 80% done
Invoices out on time, reminders in the right tone, cash in sooner
The agent issues invoices from your accounting system, matches incoming payments, sends reminders in the customer's language on a schedule you control, answers "which invoice is this for?" instantly, and escalates accounts that cross your ageing thresholds.
- Connects to
- Xero, SQL Account, AutoCount, QuickBooks, bank statement feeds, e-invoicing
- Channels
- Email and WhatsApp for reminders; internal chat for finance team queries
- Hands off when
- Dispute raised · payment plan requested · account over N days · any credit-note decision
- You get
- Lower DSO, a clean audit trail per account, and finance staff freed from chasing
A process that doesn't fit the list
We scope it, build it against your systems, and run it with the same guardrails — hand-off rules, audit logs, monthly review.
Scoping workshop
Half a day with the people who do the work today. Output: a one-page agent spec — inputs, systems, rules, hand-offs, success metric.
Build & test
Built on our agent platform, connected via API, tested against historical cases you provide. You see it working before it touches live traffic.
Run & improve
We operate it. Exceptions come to your team; corrections feed back in. Monthly report on volume handled, hand-off rate and savings.
Not sure which agent comes first?
Tell us the one thing your team complains about most. That's usually the right place to start.